TUTORIAL

TUTORIAL

1. HOW TO BUY


2. HOW TO DOWNLOAD


3. I WOULD LIKE TO PAY MY ORDER THROUGH A BANK TRANSFER. WHAT SHALL I DO?


4. HOW TO CHANGE YOUR EMAIL ADDRESS


5. HOW TO RETRIEVE YOUR USERNAME AND/ OR PASSWORD


6. HOW TO RETRIEVE YOUR RECORD


7. FORMATS THAT YOU CAN BUY


8. I WOULD LIKE TO MODIFY MY PASSWORD


9. OUR GRAPHIC STYLES



1. HOW TO BUY

1. It is easy to buy at www.adrian-embroideryart.com! See our embroidery artwork. Once you enter our site, follow these steps.

2. Log in by using your username and password. If you have not registered yet, click this link. It will take you a few minutes:
Click here to register
.
Key in your registration details in their corresponding boxes, and click the LOG IN! button.

3. If you have forgotten your password, please click on the Forgot Your Password button. Key in the e-mail address you registered with in the pop-up box and our system will automatically send you an e-mail with the information you need.

4. Once you got into our website, browse it to see our sections and available series.

5. Select the series that you want to purchase. Select a format from the list and click on the Add to Bag button.

6. Do the previous step again, adding in your Shopping Bag all the series you have requested.

7. You can see your order by clicking the In My Shopping Bag button, which is on top of the page, next to your user details.

8. In this section you will find the details of your order. You will be able to continue your purchase by clicking the Continue Shopping button. You will be able to pay by clicking the Pay Securely Now button.

9. If you wish to pay your order, click on the Pay Securely Now button, and confirm your purchase.

10. You will be directed to the payment secure form of PayPal. Fill in the form with your details, check them and finish the process payment.

11. When your purchase from www.adrian-embroideryart.com is confirmed, we will automatically send you an e-mail, with a link that will take you to your order details. You will be able to regain access to these details in case there are problems with your internet service or you find it difficult to get to them for any other reason external to our website.
Once the payment is verified, your order will be ready for you to download by getting access from My Account or To Look Your Record.

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2. HOW TO DOWNLOAD

1. Once the payment is verified, your order will be ready for you to download by getting access from My Account or To Look Your Record. To do this, log into www.adrian-embroideryart.com.

2. After clicking the To Look Your Record button, you will find a record of all your orders.
The orders that have been confirmed by PayPal will be ready for downloading. Along with each series, there is a Download button. Click on this button to save your files in the format you selected.

3. The verification of the payment can take a few hours. We beg you to wait till the process is completed (It will not take longer than 24 hours).

4. Should you have any doubt, please contacts us by clicking here.

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3. I WOULD LIKE TO PAY MY ORDER THROUGH A BANK TRANSFER. WHAT SHALL I DO?

1) You must email us the following information

a) Name of the series you want to purchase;

b) What section this series belongs to;

c) The format you need.


2) In that mail you will need to include the following information:

a) Name and Surname of the account holder

b) ID Number

c) Address

d) Country and Nationality

e) E-mail address

f) Telephone number


3) You will receive a mail detailing the necessary information to make the transfer:

a) Number and type of account;

b) Bank

c) Routing Number

d) The confirmation of your purchase.


*You must take into account that this payment method implies additional costs.


4) Once the transfer has been made you will receive through mail the invoice and the files containing the series you bought.

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4. HOW TO CHANGE YOUR EMAIL ADDRESS

1. Go to www.adrian-embroideryart.com

2. Log in. Fill each box with the requested information, use the username and the password with which you registered.

3. Go to My Account, by clicking that button.

4. Type in your new e-mail address in the section Change E-mail, and press Send.

5. The new e-mail address will be automatically registered. All the messages from www.adrian-embroideryart.com will be sent to your new e-mail account.

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5. HOW TO RETRIEVE YOUR USERNAME AND/ OR PASSWORD

1. Go to www.adrian-embroideryart.com, and click the Forgot Your Password button.

2. Type in your registered e-mail address in the pop-up box, and you will be automatically sent a reminder of your password.

3. If you do not remember your username, please fill in the contact form or send us an e-mail to info@adrian-embroideryart.com, indicating your name and surname and registered e-mail address. We will look for your confidential details in our database, and we will send the access details to your e-mail address.

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6. HOW TO RETRIEVE YOUR RECORD

1. Log in and click on the LOOK AT YOUR RECORD box.

2. There you will find ALL the series you have bought.

3. Feel free to download them as many times as you wish.

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7. FORMATS THAT YOU CAN BUY

JPG | WMF | CDR

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8. I WOULD LIKE TO MODIFY MY PASSWORD

To change your password you will need to contact us through e-mail. Please send us your username and current password along with the new.

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9. OUR GRAPHIC STYLES

These are just a few examples of the styles we work with:


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